Expo Village "Housekeeper": Caring For Others

Shanghai East Lake Property Management Company is responsible for the property management of the whole Expo Village area. Li Feng, general manager of the company, still remembers clearly that in December 5, 2009, the first group of guests, the Australian Pavilion staff, was admitted to the Expo Village.

Now, more than half a year has passed, the villagers have gradually become familiar with it.

The intimate helper of a guest

The understanding of the family is the guarantee for the staff to continue to pay close attention to the service, while the intimate service of the property is the rear protection for all the staff in the park.

"Many people feel that the Expo Village is very mysterious. Actually, there are no parks that are magnificent.

However, it is not easy to let many friends from different countries live comfortably here, giving them the feeling of "home".

For this purpose, property workers pay not only hard work, but also carefulness and patience.

"Some front office managers have become" all know how "in the eyes of foreign guests.

For the most time, the front office manager answered 17 calls a day, and all the guests asked him to direct the taxi driver.

The time for the park staff is after work.

Try your best to find a missing towel.

Not long ago, a guest from the Angola delegation called the 24 hour hotline to report the case, which surprised the staff that he had lost a towel.

After some communication, the real estate staff realized that the towel was sent to him by the mother of the Angola staff, with his mother embroidered on the towel.

When he was in a foreign country, the towel was always with him. Now his mother is no longer alive. For him, this towel is of special significance, and the loss of towel makes him worried.

In order to find this towel, the staff searched everywhere, the bathroom, the kitchen and the trash can, wherever they could think, searched through the carpet, and even sent out surveillance videos in every corner of the hotel.

On the second day, the Angola staff said that the towel had been found in the corner below the bed.

All the staff were relieved to hear the news and felt very happy.

The guest also expressed his gratitude to the East Lake staff for their dedication.

"Witness is lucky."

In the office of Luo Jingxiang, deputy general manager of East Lake hotel apartment, there is a countdown prompt card.

Luo Jingxiang said, "I have been preparing here since May 2008.

Before and after the Spring Festival in 2011, when the end of the work is over, the property is withdrawn.

"Careful observation, it can still be imagined here.