"New Consumer Law" Makes The Three Clause Of Online Shopping Rights Safeguard.

< p > March 15, 2014, the new consumer protection law (hereinafter referred to as < a href= "//www.sjfzxm.com/news/index_q.asp > > New Consumer Law > /a") will be implemented.

The close reading regulations find that many of the contents are set up for online shopping rights protection, such as returns, prices, etc.

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< p > < strong > interpretation: < /strong > < /p >

< p > < strong > goods have problem return < /strong > < /p >

< p > < strong > consumers do not need to quote evidence < /strong > /p >

< p > [background] "new consumer law" twenty-third, third: the durable goods or decoration and other services provided by the operator, if consumers find defects within six months from the date of receiving goods or services, the operator shall bear the burden of proof for the defects.

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< p > March 3rd this year, Mr. Zhang bought a Logitech wireless Bluetooth speaker on a website. After receiving the goods second days later, he found that the touch screen could not be used, so he wanted to return the goods on the basis of this question. "Let me go to Logitech to issue a test report and prove that the product is defective.

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< p > prior to this, many merchants returned the goods according to the principle of "who advocates and who gave evidence" in the civil procedure law. This has also become an excuse for playing the "overlord clause": if consumers want to return the goods, they must prove their products themselves.

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< p >, where does an ordinary consumer have this ability? Businessmen usually ask for their own connection with manufacturers (or other testing organizations) to issue reports, and many consumers refuse to do so.

This year, an ad hoc Ordinance in the new consumer law, after consumers find the problem of commodities, will be changed to "self certification and innocence" by the operator.

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< p > < strong > interpretation two: < /strong > < /p >

< p > < strong > seven days online shopping regret right < /strong > /p >

< p > < strong > regulations have loopholes to be drilled < /strong > /p >

< p > [background] "new elimination" twenty-fifth, operators sell products by means of network, television, telephone, mail order and so on. Consumers have the right to return products within seven days from the date of receipt of the goods, and there is no need to explain reasons.

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< p > reporter found that before the promulgation of the "new consumer law", many domestic electricity suppliers had "7 days no reason to return" service, such as Tmall, Jingdong and suning.com, on the basis of which they proposed "15 days no reason to return" service.

The regulations were promulgated, mainly for businesses "if not quality problems not return" behavior, so that consumers have "online shopping regret right."

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< p > however, "no reason to return" is not "unconditional return".

The "new consumer law" stipulates that four types of commodities are not applicable, such as fresh, perishable commodities, newspapers, periodicals, etc.

In addition, there are two kinds of situations: first, businesses have indicated that it is not appropriate to return goods; two, goods should be returned when they are returned.

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< p > by using category loopholes, the domestic electricity supplier started the "self-reliance clause".

Jingdong does not apply to < a href= "//www.sjfzxm.com/news/index_f.asp > > returns < /a > category. It adds diamonds, cosmetics, health products, etc., and adds" other inappropriate categories ". Tmall has added tens of commodities such as pre-sale goods and medicines, and has also attached" prescribed inappropriate products. "

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< p > < strong > interpretation three: < /strong > < /p >

< p > < strong > seller's commodity problem < /strong > < /p >.

< p > < strong > can first recover the platform from < /strong > < /p >.

< p > [background] "new consumer elimination" forty-fourth, online trading platform providers can not provide sellers or service providers with the real name, address and effective way of contact, consumers can also request compensation from online trading platform providers.

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< p > Lao Chen clock is a Taobao shop, and the latter pays a deposit of 100 thousand yuan. If the consumer finds that the watch is not a genuine product, Taobao will pay the consumer in advance to ensure the customer's rights and interests.

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< p > the "new consumer act" Ordinance is actually an "advance payment" system, mainly for the third party sellers in the electronic business platform.

Of course, there is a premise: the platform can not provide real names, addresses, and effective contacts.

At present, sellers are required to pay "margin" with different amounts before entering Tmall, Jingdong and other platforms, which gives the system a foundation for implementation.

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< p > reporters browse the domestic "a href=" //www.sjfzxm.com/news/index_s.asp "electricity supplier < /a > found that most of them also have the service.

Tmall's policy is relatively tough, and it has the right to directly deduct payments from sellers' Alipay accounts. The Jingdong first sends a notice to sellers, which must be resolved within 48 hours.

In addition, Yi Xun net, vip.com, Lok bee net and so on also have the corresponding clause.

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