Liaoning First Quarter Footwear, Hat And Other Daily Necessities Occupy The Top Complaint

< p > April 2nd, the Liaoning industrial and commercial complaints and Reporting Center announced the results of 12315 complaints in the first quarter of this year. Telecom services, < a target= "_blank" href= "//www.sjfzxm.com/" > clothing "/a" a target= "_blank" href= "_blank" > shoes > hat and other daily necessities, complaints and reports still top the list.

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In the first quarter of the year, P received 39904 complaints from the commerce and Industry Department, down 6.5% compared with the same period last year.

Involving the dispute amount of 8 million 220 thousand yuan, successfully resolved 2036 complaints, saving consumers 2 million 570 thousand yuan in economic losses.

745 reports of economic violations were the same as the same period last year.

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< p > the top 5 complaints in the first quarter were 252 telecom services, accounting for 17.86% of service complaints, 211 residents' services, 14.95% of service complaints, 195 Internet services, 13.82% of service complaints, 184 of which appeals to network access services, 89 services, accounting for 6.31% of service complaints, and 28% of repair and maintenance services, accounting for 184 of service complaints.

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The top 5 complaints were: 512 items of daily merchandise, including clothing a target= "_blank" href= "//www.sjfzxm.com/" > shoes and hats "/a", accounting for 22.07% of the commodity complaints, including a target= "_blank" href= "href=" > clothing shoes and hats, "complaints" accounted for more than 402; 402 of the household appliances including TV sets and small household electrical appliances accounted for 17.33% of the merchandise complaints; 322 of the communications equipment including mobile phones, accounting for 13.88% of the complaints, including 293 items for mobile phones, 204 for food, 8.79% for merchandise complaints, and 140 vehicles, including cars and spare parts, accounting for 140% of commodity complaints. < p > platoon

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< p > the above complaints are highlighted by the fact that the shoes are difficult to replace.

The "Three Guarantees" service for mobile phones and household appliances is difficult to perform, and even old pieces are filled with new pieces for repair.

The main problems of Internet and mobile communication are that the maintenance service is not timely, the charge is not clear, the charge service is privately opened, and the standard of commitment service is not standard.

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< p > the main problem of car complaints is that consumers find the old cars repaired after the purchase of new cars. After the breakdown of the cars, the old parts are replaced after the service is broken down; the quality problems of the three packages within the validity period, the after-sales service organizations can not eliminate the faults in time, and some wheel tyres are not "three packages". The drivers' gifts that they promise when they sell cars are not provided at the time of delivery; after ordering the cars to pay the deposit, they do not supply the automobiles according to the order contract due to the shortage of "a href=" //www.sjfzxm.com/news/index_f.asp ">" /a ".

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