Hunan Zhuzhou Market Supervision Bureau: Buying Clothes "Four No"

In order to ensure that consumers' legitimate rights and interests are not infringed, the Zhuzhou Market Supervision Bureau of Hunan Province recently issued a consumer warning to remind consumers to insist on "four no" when choosing clothes.

It is understood that this year, the Zhuzhou Market Supervision Bureau's 12315 system received 783 complaints from clothing categories, 1.24 times higher than the same period last year, and the number of complaints was fifth in all complaints types, accounting for 10.01% of the total complaints. From the point of view of complaints, it mainly involves clothing quality, false propaganda, after sale disputes, inconsistent logo and so on. From the consumption mode, there are 376 physical shopping entities and 407 non entity shopping entities, while non entity shopping is mainly based on online shopping, WeChat shopping and special double 11 network centralized promotion, and 63 cases of clothing related complaints are reported.

Rational consumption should not be confused by low price promotion. In the face of all kinds of promotional activities, consumers tend to see things in a fog. It is suggested that consumers should be rational when buying, and carefully distinguish and compare the commodities that are discounted, cleared, and at the lowest price, so as to verify the authenticity of discount discounts and avoid being deceived by false discount. While paying attention to promotional information, we should also understand the conditions, rules and after-sale terms of discount sales promotion.

Look at product information, do not blindly believe in publicity terms. In May 23rd, Ms. Zou came to the 12315 Complaints Bureau of the Zhuzhou municipal market supervision bureau with the purchase of mulberry silk blouse. It reflected the clothing purchased by 680 yuan. Only once through a time, it found that there was an obvious hole in the shoulder position, and the salesman claimed that the dress was of good quality and good reputation. The staff immediately contacted the merchants to come to the scene for mediation. Businessmen said that she bought silk mulberry fabrics because of the material characteristics of fabrics, they need hand washing at low temperature, and also have requirements for detergents. Clothes should be damaged due to improper washing. Ms. Zou admitted that she did not wash as required. Considering that the salesperson is not sufficiently detailed about the washing method during the sale, the merchant has mended her clothes for Ms. Zou, and donated cash coupons 100 yuan. It is suggested that consumers should not blindly believe in publicity or shopping guide when choosing clothes. They should know clearly the detailed information about the clothing purchased, seriously check the clothing trademark, size, material content and water washing mark, so as to avoid the discrepancy between the Purchased clothes and the expectations. At the same time, we should also consider the fabric problems, and we should strictly wash and maintain according to the washing and maintenance instructions, so as to avoid the occurrence of after sale consumer disputes.

Timely check clothing, do not miss the exercise of "regret right". Ms. song, Yueyang, telephoned 12315 to reflect that she had participated in a "double 11" promotional activity on a shopping platform. She bought a woolen coat at a shop in Songbei market in Zhuzhou. She felt rejected after receiving the clothes and refused to apply for return. According to the investigation, the staff of the market supervision bureau of the reed District of Lu Song City confirmed that the consumers were right. In November 15th, they made a telephone mediation for the two sides. Finally, the respondent returned the total amount of 468 yuan through WeChat, and the postage cost was borne by the consumers themselves.

The consumer protection law stipulates that no physical shopping can be returned within seven days. Therefore, consumers who buy clothes through the Internet, television, telephone and mail order should promptly check the garments purchased. Except for clothes that are not suitable for returning clothes such as underwear, they can receive their garments without reason for seven days. However, they should ensure that the garments and labels and packages are intact, and the freight for returning the garments is generally borne by the consumers.

Keep relevant evidence and don't miss the right time. The consumer law stipulates that the goods sold do not meet the quality requirements, and consumers may return the goods according to the state regulations or the two parties, or require businesses to fulfill their obligations such as replacement and repair. Because our country does not have special quality assurance provisions for clothing products, it is suggested that consumers should agree with the sellers on the responsibilities of quality guarantee and so on. After consumption, we should keep good shopping receipts such as invoices. We should keep reservation orders, delivery certificates, electronic business commitments or agreements, screenshots of consumers and businesses, courier numbers and other electronic evidence. When their legitimate rights and interests are damaged, consumers should call 12315 to complain about their rights in time. Online consumption can also complain to the network trading platform, or complain to 12315 of the location of the business. If necessary, the evidence can be sent to the relevant regulatory authorities.